HELP | FAQ


Q: What is CineLux Theaters' refund policy for online ticket purchases?

A: Refunds are available at the box office up to 30 minutes before showtime.
Online Tickets Purchased Through Fandango — Contact Fandango at (866) 857-5191 or visit them online at: http://fandango.custhelp.com/app/answers/new_list

Q: Are private rentals available?

A: Yes, private rentals available for all locations. Please contact eventplanner@cineluxmovies.com to arrange for your party at a CineLux Theatre.

Q: What is CineLux Bag Check Policy? 

A: For our guests safety any bag larger than 12" X 12" X 6" will not be allowed into the theatre. Exceptions will be made for medical devices and diaper bags. CineLux can not check or store items which are not allowed into the theatre. We reserve the right to inspect all bags and packages entering our theatres.

 
 

 

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